Moving is hard under the best of circumstances, but imagine being an older or disabled person and given less than two weeks to pack up and leave.

That’s what happened to residents of the Enriched Housing Program in Rochester, New York, operated by the nonprofit Family Service of Rochester. The program was set up to help older and disabled people live in apartments independently.

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“All I can tell you is it’s very stressful. Very stressful for all the residents,” resident Bonnie Allsup told News10NBC in a story published May 28. “They were made to move in 10 days without any kind of knowing why,”

According to the local broadcaster, New York’s Department of Health found Family Service’s care had deteriorated so badly that it posed a risk to the health and safety of residents. Participants had trusted with program with their Social Security and disability checks in exchange for support services and rent payments.

So, what exactly happened, and how can Americans prepare for the unexpected?

Behind on rent

Family Service’s latest IRS 990 tax filing paints a troubling financial picture. The organization ended its 2024 fiscal year $650,755 in the red, News10NBC reports, raising serious questions about whether residents’ benefits were properly handled. The program was also $400,000 behind on rent payments.

News10NBC says it reached out to the CEO listed on Family Service’s 990 form, Neil Cavalieri, along with the entire board of directors, and all declined to comment.

Earlier in the week, days after the program’s closure, News 8 WROC reported it received a statement from Family Service: “The programs are being closed to ensure the continued health and safety of the resident participants. Residents in the programs are receiving assistance from both the Department of Health and Family Service in finding appropriate/safe alternative housing and health services.”

If federal funds were misused, oversight of any investigation would likely fall to the U.S. Attorney’s Office, per News10NBC. The broadcaster says it contacted the U.S. Attorney for the Western District of New York but did not immediately receive a response.

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How to plan for the unexpected

Sudden shifts in things like housing and care services can leave many vulnerable folks scrambling. Families are often left with tough financial and personal decisions including:

Despite these challenges, there are strategies older Americans and their families can consider:

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This article provides information only and should not be construed as advice. It is provided without warranty of any kind.