DALLAS, TX– July 16, 2025 – 9:00 AM Eastern Time – G6 Hospitality, parent company of Motel 6 and Studio 6, today announced the launch of its new 24×7 customer support service exclusively for guests, effective August 1, 2025. This service expands the previous 18-hour support window to round-the-clock availability via phone, email, and social media channels, ensuring guests receive timely assistance whenever they need it.
Guests with urgent (SOS) queries can reach the dedicated support team at any time by calling 1-800-557-3435 emailing [email protected] and direct messaging through G6’s official social media channels. All escalations from phone, email, and social media tagging will be addressed promptly by trained customer service professionals.
This enhancement comes as G6 Hospitality is already in the midst of the busy summer and peak travel season. This is an effort to provide reliable guest support during periods of high demand.
“Extending our customer support to operate 24 hours a day, seven days a week allows us to provide assistance to guests whenever needed, particularly during the current peak travel season. This service is specifically designed to support guests throughout their stay.” said Sonal Sinha, CEO of G6 Hospitality.
The 24×7 guest support service complements G6 Hospitality’s ongoing investments in technology and service innovation. The company recently launched its AI-powered My6 app, which delivers a faster, more personalized booking experience and has already driven a 14% year-over-year increase in direct bookings.
About G6 Hospitality LLC:
G6 Hospitality LLC is the leading economy lodging franchisor, with nearly 1,500 economy lodging locations under the iconic Motel 6 and Studio 6 brands in the United States and Canada. G6 Hospitality is committed to making hospitality accessible to all through responsible business practices and unparalleled opportunity for franchisees to build a legacy through ownership. Both Motel 6 and Studio 6 were recognized in the 2024 Entrepreneur Franchise 500® report, with Motel 6 ranking in the top 50 of all franchises. The Carrollton, Texas-based company was named a 2024 Leader in Diversity by Dallas Business Journal. For more information, please visit www.g6hospitality.com
Press Contact:
Anupriya Malik
[email protected]
